Refund & Exchange Policy

General Policy
It is our general policy not to issue refunds for purchases made via AudienceView. We encourage ticket purchasers to carefully review the details of their order before proceeding with their purchase. Despite this policy, we may elect to, but do not hereby obligate ourselves to, offer you an opportunity to receive a full or partial refund for your purchase, depending upon your individual circumstances.

Cancellation Policy
If an event/performance is canceled for any reason, ticket purchasers may convert the value of their tickets into a tax-deductible donation, apply the value of their tickets to a future event/performance, or receive a full refund. Montana Ballet Company will attempt to contact all ticket holders by email whenever a ticketed event/performance has been canceled to arrange for a refund or exchange. All requests for refunds/exchanges must be made within 30 days of the date of the canceled event/performance.

Donation Policy
Donations are generally considered non-refundable. If you believe an error has been made processing your donation or have any questions about your contribution, you can reach the Development Director by email at development@montanaballet.org. All recurring donations may have an End Date established online at the time of the donation or may be canceled at any time by emailing the Development Director.

Season Tickets & Subscriptions Purchase Policy
All Season Tickets and Subscriptions are non-refundable unless otherwise discussed. Please pay careful attention to your purchase before submitting it.

Academy Tuition Policy
If a class is canceled for any reason, purchasers may apply the value of their tuition to a different or future class or receive a full refund. Tuition refunds are not issued for missed classes; missed classes may be made up at any time during the semester in a class of a similar level. Despite this policy, we may elect to, but do not hereby obligate ourselves to, offer you an opportunity to receive a full or partial refund for your purchase, depending upon your individual circumstances.

Requesting a Refund or Exchange
If you believe you qualify for a refund or exchange, please contact Montana Ballet Company. “Any class or ticket exchanges incur a $5 administrative fee. Reselling tickets for Montana Ballet Company shows for more than the face value of the ticket, or the value of the ticket advertised on our website, is prohibited. If you see a reseller breaking our terms and conditions, please email info@montanaballet.org.